Privacy Policy

This Privacy Policy explains how Primax Group LLC ("Primax Group LLC", "we", "us") collects, uses, and protects information when you use our website or request a quote for our cleaning, facility, or event services.

Information We Collect

When you request a quote, contact us, or use our website, we may collect:

• Your name, email address, phone number, and service address
• Details about the service you're requesting (property type, size, condition, preferred schedule, etc.)
• Any notes or messages you send us through a form on this site
• Basic technical information (browser type, pages visited) collected automatically to help us keep the site working correctly

How We Use Your Information

• To respond to your quote request and follow up about scheduling a service
• To calculate an estimate for the service you're interested in
• To communicate with you about an active or upcoming booking
• To improve our website and services

We Do Not Sell Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We only share information with trusted service providers who help us operate our business (for example, email delivery or scheduling tools), and only to the extent necessary for them to perform those services.

Text Messages (SMS)

If you provide a phone number when requesting a quote or contacting us through this website, Primax Group LLC may send you a one-time text message confirming we received your request, and — separately — our team may text you about that specific request. We do not send marketing or promotional text messages, and we do not sell, rent, or share your phone number with third parties for marketing purposes. Message and data rates may apply, and message frequency depends on your requests. Reply STOP at any time to opt out of text messages, or HELP for assistance. You can also opt out by contacting us at our contact form or (312) 296-5589.

Cookies

Our website may use basic cookies or similar technologies necessary for the site to function correctly. We do not currently use cookies for advertising or cross-site tracking.

Data Retention

We retain quote requests and customer information for as long as reasonably necessary to provide our services, maintain business records, and comply with legal obligations.

Your Choices

You can ask us to update or delete the information we hold about you at any time by contacting us at our contact form or (312) 296-5589.

Contact Us

If you have questions about this Privacy Policy, contact Primax Group LLC at our contact form, (312) 296-5589, or 332 S. Michigan Ave., 9th Floor, Chicago, IL 60604.

This page is a plain-language summary and starting policy for Primax Group LLC's website. It is not a substitute for legal advice — we recommend having it reviewed by an attorney before relying on it for legal compliance.