Frequently Asked Questions

What areas do you serve?

Primax Group LLC serves the greater Chicago area including all Chicago neighborhoods, and Joliet, IL. Call us at (312) 296-5589 to confirm availability in your specific location.

What types of properties do you clean?

We service commercial offices, multi-family residential complexes, post-construction sites, Airbnb/short-term rental properties, medical facilities, retail spaces, and more. If you're unsure, just call — we likely serve your property type.

Do you provide post-construction cleaning?

Yes, post-construction cleaning is one of our specialties. We handle fine construction dust, adhesive residue, paint splatters, debris removal, window cleaning, and final walkthrough inspections. We work with general contractors and developers across Chicago and Suburbs.

How much does commercial cleaning cost?

Commercial cleaning pricing depends on the size of your facility, frequency, and specific services required. All quotes are custom, transparent, and obligation-free. Contact us for a free assessment and itemized quote.

Do you offer ongoing / recurring service contracts?

Yes. We offer weekly, bi-weekly, and monthly recurring service contracts for commercial clients. Recurring clients receive priority scheduling, consistent crew assignments, and often better rates. Contact us to set up a custom contract.

Are your staff background-checked and insured?

Yes. Every Primax team member undergoes a comprehensive background check and drug screening before joining. We are fully bonded and insured with general liability and workers' compensation coverage. Your property is fully protected.

How do I get a quote?

You can request a quote by calling (312) 296-5589, emailing info@primaxgroupllc.com, or filling out our online contact form. A Primax supervisor will assess your facility and provide a transparent, itemized quote within 24 hours.

What is your satisfaction guarantee?

If any area doesn't meet your standards, call us within 24 hours and we'll return to re-clean it at no charge. We stand behind every job we do — your satisfaction is non-negotiable.

What cleaning products do you use?

We use eco-friendly, EPA Safer Choice-certified products that are effective yet safe for people, pets, and the environment. For medical facilities or properties requiring hospital-grade disinfectants, we can accommodate those requirements.

Can clients track their services online?

Yes. Registered clients can log into the Primax Client Portal to view upcoming appointments, access invoices, make payments, and request changes or rescheduling — all in one place.